ORDERING & PAYMENT INFORMATION: Just the facts M'am...
ORDERING DETAILS FOR DELIVERY:
Orders are taken by phone and email - if it's your first time ordering, you MUST call the store first! firstname.lastname@example.org Call the store at 815-941-9311
You will receive an online invoice with a delivery date confirmation once you've placed your order.
We accept payment three (3) ways: 1. Cash, 2. Check, 3. Credit/Debit Cards (visa, mastercard, discover, american express). FREQUENTLY ASKED QUESTIONS:
WHO DELIVERS MY FOOD? The majority of our deliveries are handled directly by Tammi! On occassion, you may see another one of our staff however, we make every effort to alert you if you will see a different face. If we have sensitive delivery information (i.e., your garage code, a key to your yard or home, etc.) we will always ask permission before sending a different driver.
WHAT IS THE COST OF YOUR DELIVERY SERVICE? The cost of our delivery service is NOTHING. That's right - no charge, nada, zippo, zilch! Why? Because we want to make it easy on you and reward you for making a very wise decision to feed your companion animal top of the line pet food. Way to go!
WHAT HAPPENS IF I RUN OUT OF FOOD BEFORE MY NEXT SCHEDULED DELIVERY DATE? Rest assured, we will not let your pet starve! In the event you are running low - no problem! We'll be there as soon as needed to replenish your supply but it'll cost ya. Depending on your geographic area a charge will apply ranging from $6.50 to $15.00.
WHY DOESN'T TAMMI ANSWER HER CELL PHONE DURING REGULAR BUSINESS HOURS? With our store now open, Tammi continues her travelling consulting hours & home delivery service. She is typically available between 8am-6:30pm Monday - Friday. During those hours, Tammi spends most of her time on the phone with clients discussing their specific needs, traveling to visit dogs, cats & horses, and delivering food. So most of the time she is with clients. While on the road, we have committed to be "in the no phone zone" as much as we can and therefore do not answer the phone or text while driving. We appreciate your understanding and hope you will experience our personal attention and committment to you as our client!
WHEN IS TAMMI IN THE MORRIS STORE?
Typically you can find Tammi at the store everyday at some point. Should you wish to speak with Tammi in person, please call or email for her weekly schedule. Basic consulting is complimentary. More in depth services in our private consultation room are available for a fee.
WHY DIDN'T ANYONE RETURN MY CALL OR ANSWER MY EMAIL?
The rule of thumb is...if you don't hear from us within a maximum of 24 hours then we didn't get your message. There are so many examples of emails lost in cyberspace, voicemails getting deleted, etc. Please know how important every existing client or potential client is! Again, if you don't hear back - try us again because it simply means something got lost in translation!
I WANT TO SEND A CHECK BUT DON'T KNOW WHERE TO SEND IT. Our mailing address is:
Blackbird's Bowl 221 N. Liberty Street
Morris, IL 60450
The content of this website and any information discussed with representatives of Blackbird's Bowl is for educational purposes only. It is not intended to replace regular veterinary care. You are encouraged to seek the professional advice of a holistic veterinarian that supports your efforts to incorporate species appropriate nutrition and holistic lifestyle choices into your pet's life. To locate a holistic integrative vet, please visit www.ahvma.org or ask us for a referral.
Blackbird's Bowl, Natural Pet Foods & More / 221 N. Liberty Street, Morris, IL 60450